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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at hello@claystonemeats.com.au

General Inquiries

Our farm is right on Canberra’s door step in a little place called Hoskinstown NSW

Yes, all of our cattle are able to roam freely in large open spaces 

No, never. We believe in a fresh, not frozen product so we can bring you the best quality.

Scan our QR codes or check out our website for tips and tricks on the different cuts. We also release monthly recipes, so sign up to our newsletter and we'll send that straight to your inbox! 

If you're ordering for the following day you must order by 11:59 Am to guarantee following day delivery. For example:

- Order by Monday 11:59 to receive delivery on Tuesday.

- Order by Tuesday 11:59 AM to receive delivery on Wednesday.

However there is a delivery calendar in the cart section of the site and you can pick any future date for delivery as well.

Your order will be delivered in a refrigerated van in recycled paper bags. If no one is home the bags will be placed inside an insulated box with ice bricks and left in a cool place for you to collect when you arrive home. However, we do not recommend your meat being in these boxes for more than a couple of hours, especially as the days get warmer, so we suggest picking a day for delivery when someone will be home.

Returns

If by chance your order is:

1. Incorrect

2. Not fit for purpose

3. Short of shelf life

Please contact our Customer Care team on 0438382363 within 24 hours of receiving your order to arrange a suitable solution.

Shipping

We deliver to your doorstep Monday to Friday 10:00AM - 6:00PM

You will be sent, via email/SMS update, the day of your delivery that will give you a 4 hour time frame between when your order will be delivered. 

We currently deliver to Canberra and the surrounding regions. You can check if we deliver to your area using the post code search tool at the top of this page. We are looking to expand our delivery area to include metropolitan Sydney in the coming weeks so keep an eye on our socials.

 

All deliveries in the Canberra and surrounding region incur a $10 flat rate. For all pick up options there is no fee.